An End-User Development Approach to Building Customizable Web-Based Document Workflow Management Systems

As organizations seek to control their practices through Business Process Management (BPM - or the process of improving the efficiency and effectiveness of an organization through the automation of tasks), workflow management systems (WFMS) have emerged as fundamental supporting software tools. A WFMS must maintain process state while managing the utilization of people and applications (resources), data (context), and constraints (rules) associated with each of the tasks [Baeyens04]. It must also be configurable so it can be easily adapted to manage specific workflows within any application domain. Finally, the WFMS should be flexible enough to allow for changing business needs. In order to meet these challenges, a WFMS must provide access to process and document definition tools as well as administrative tools. In this project we have used an End User Developmentn (EUD) approach [Repenning04] to build a stand-alone web-based WFMS which offers the non-technical end user the ability to design, launch, and manage multiple automated workflows and their associated documents. It empowers end users to build and customize their own systems without requiring from them skills other than those associated with their domain of expertise

Citizens, Knowledge, and the Information Environment

In a democracy, knowledge is power. Research explaining the determinants of knowledge focuses on unchanging demographic and socioeconomic characteristics. This study combines data on the public’s knowledge of nearly 50 political issues with media coverage of those topics. In a two-part analysis, we demonstrate how education, the strongest and most consistent predictor of political knowledge, has a more nuanced connection to learning than is commonly recognized. Sometimes education is positively related to knowledge. In other instances its effect is negligible. A substantial part of the variation in the education-knowledge relationship is due to the amount of information available in the mass media. This study is among the first to distinguish the short-term, aggregate-level influences on political knowledge from the largely static individual-level predictors and to empirically demonstrate the importance of the information environment